For all Urgent or Technical support issues, you should open a Support Ticket on our Helpdesk. This lets us track all issues and enquiries so we don't miss anyone, and helps us respond quickly any time you need assistance.
This is a new support platform, (November 2024) so first-time users will need to create a new account. There is a Google or Facebook login option if you prefer.
Your EzHitzs Login won't work there, and any logins you set up for the old support system will no longer work. We apologise for any inconvenience, but the new system should be significantly better for everyone going forward.
If you don't require an immediate response or only need a simple answer, you are always welcome to email us. Just reply to one of our newsletters or notification emails. That will get through and be answered after we've dealt with any Helpdesk tickets.
This should be your first stop if something doesn't work as you'd expect, or you can't follow our instructions. We update these regularly, so please always check here first.
This is first page you would have seen after joining... here's a link if you ever want to re-read that info.
This is the news archive on our blog, where you can check for explanations and instructions to a lot of new features we've added since we launched.
If you need help, make sure you give us enough information to work with.
We can usually resolve any issue in a matter of minutes, as long as you give us enough details so we can see what you're seeing... that means including...
If you just say "XYZ is broken" or "I can't ABC" there's not a lot we can do. We have to email you back for more info, and it takes twice as long for you to get the help you're looking for.